All linked Instagram accounts will need to be linked through one logged-in Facebook profile. We access Instagram accounts through Facebook profiles and their admin rights to specific Facebook Pages. This means all Instagram accounts you wish to link will need to be connected to Facebook Pages on which you are an admin of.
When dealing with client accounts, the most common issue is with access and permissions. This guide will run through all areas of checking the client's account just in case. Note. This guide follows the same logic as Troubleshoot Instagram Connection to Flick. However, this guide is a little more specific about what to do when dealing with an account you do not own.
The Instagram Account Should Be a Business or Creator Account
Flick can only connect to professional Instagram accounts. This means Personal Instagram accounts cannot be connected to Flick. If you’re not sure what type of account you have, it is easily identifiable from Instagram.
Open Instagram and navigate to Settings > Account
Click on ‘Switch account type’
There are three possible types of accounts: Personal, Creator, and, Business. The option you don't see you can switch to will be your current account type. For example, in the screenshot below, you can see both Personal and Business options; the account is currently a creator account.
If you see both creator and business available, you will need to switch to one of these professional accounts. You can learn more about what account type is best for you, here.
The Client’s Instagram Must Be Linked to a Facebook Page
In order for you to connect to third-party tools like Flick, the Instagram account needs to be connected to a Facebook business page and available within the Meta business settings.
If the client does not have a Facebook Page set up, this will need to be created and the Instagram connected. Here's how you can connect an Instagram account to a Facebook Page.
Connecting an Instagram to a Facebook Page via Desktop:
Open Facebook and navigate to your Facebook Page
Once logged into your Facebook Page, from the top right corner, click your profile image and navigate to ‘Settings and Privacy’
Select ‘Linked Accounts’
From this page, you will be able to see if your Instagram is connected to your Facebook Page. If you do not see any linked accounts here you can click 'Connect Account' to link your Instagram.
Note: If your account is connected but reads 'Review Connection' please follow the instructions further down this article to open Meta Business Suite Settings.
The Client Has Not Granted All Permissions Needed
The most common area where problems occur is within providing the access needed for you to connect to third-party tools (and actually do the job you're hired to do!)
Confirming you have correct permissions can be checked in two places:
1. The Facebook Page itself
2. Business Meta Suite
We'll run through both, so you can check every possible setting to make sure you're good to go!
1. The Facebook Page
From the Facebook Page, you can navigate through the settings, and into 'New Page Experience'
Once you're in the New Pages Experience settings, you can see who currently has access to the page. From here, you'll need to see your Facebook profile named as a person with Facebook Access with all available permissions enabled. Or, if you do not see your name here, you can still manage the page, if you are named within the business accounts with access, or have access to any named business accounts.
2. Navigating to Meta Business Suite
You can access Meta Business Suite from the Facebook page, by clicking the option from the left-hand navigation bar. Or, you can access it directly from here. If you’ve previously linked your Instagram you may see an alert on your in the overview of your Facebook page
If you see an alert on the front of the Facebook Page which reads: "Some features will be unavailable until you've confirmed that people who manage your Facebook Page can also manage your Instagram account." ➡️ Follow the option to 'Get Started' and re-log into your Instagram to update permissions.
Once updated, the alert should be removed, and you should now be able to head back into Flick and connect your account.
If this does not work, or you do not see this alert please The client may need to make some changes within the business account setting. (If you have access to these settings, then you can also check. However, the business account owner may be needed)
Click the account drop-down menu and click the settings wheel next to the business account under which your Facebook page appears. If you do not see a settings wheel, you may not have access to the business account and the owner will be needed.
Once you've entered your business account settings you'll need to Navigate to Business Assets > All assets.
If you see your Instagram account within all assets you may see your Instagram account with an action such as ‘Review Needed’ or ‘Login Needed.'
If you do see this, following the action prompt to log in should be enough to fix permissions and get you on your way!
Don't see your Instagram account?
If you don't see your Instagram within your business assets, it's likely you've not yet connected it.
Click Add Assets and select Instagram Account
Click 'Claim Account' and sign into your Instagram
Once added, make sure the name of any persons working on the social have their personal Facebook profile assigned to the asset under 'Account access'
When clicking into the Instagram account asset, you’ll be given three options:
Instagram Account Access
From ‘Instagram Account Access’ you should see your own name (Facebook Profile) within the people assigned section. If you do not see your own profile, you’ll need to either add your profile as an assigned person or ask the account owner to do so.
Once all areas are checked or amended, head back into Flick to log in to Facebook and find your account. If you need reminding on how to do that, you can read: Linking your socials to Flick.
If you believe everything is set up correctly and you still need some extra help getting connected, please get in touch with your friends at Flick either by our in-app live support or via email. (Support@flick.tech) We’ll get in touch with you as soon as possible and get you linked in no time!