When you use Flick to post on Instagram, you may encounter some instances where Flick fails to post. There are various different reasons why your post may fail. These errors can be due to permissions issues, changes to your Instagram or Facebook accounts, or issues with the tool itself.
If your post fails, Flick will send you an email with the reason why and how to fix. This article provides a list of known scheduling errors:
Error Code 190
These errors are liekly due to invalid permissions or access tokens. To fix this issue, you should refresh your account and make sure that all necessary permissions are granted.
There are several subcodes that may be associated with this error code:
No Subcode: This error occurs when you have not authorized all permissions needed in scheduling. To fix this issue, you should refresh your account and enable all permissions.
Subcode: 458: This error occurs when you have an invalid access token. To fix this issue, you should refresh your account and ensure that the correct access token is being used.
Subcode 460: This error occurs when you have changed your password or enabled 2FA. If you have changed your password, you should refresh your account by re-signing into the Facebook account with the new password. If you have enabled 2FA, you will need to add it to the Facebook page and ensure that all users with admin access also have it enabled.
Subcode 459: This error occurs when you need to verify your account by logging into Facebook. An automatic email will be sent to you with instructions on what to do next.
Error Code 10
These errors can be caused by permissions issues or changes to your Facebook page connection or Instagram account type. To fix this issue, you should refresh your account and enable all permissions, and check that your Instagram account and Facebook page are still connected correctly and that you have an Admin role on the linked Facebook page. If you have switched from a Business account to a Creator account on Instagram, you should note that publishing on a Creator account is not currently available through the Instagram API.
Error Code 9004
This error is related to issues with storing JPG files or corruption in the Flick backend. It is currently being investigated by the development team and will not affect you once it is resolved. This error code has the following subcode:
Subcode 2207052: This error occurs when media download has failed. Development time is required to fix the issue in the backend. This error will not affect you once it is resolved.
Error Code 100
This error may be related to an issue with the Graph API. It will require development time to fix the issue in the backend and will not affect you once it is resolved. This error code may have the following subcode:
Subcode 33: This error is related to an unsupported get request. Development time is required to fix the issue in the backend. This error will not affect you once it is resolved.
Error Code 1
This error may be due to a viewer not having permission. To fix this issue, you should ensure that you have the necessary permissions to perform the action in question. This error code has the following subcode:
Subcode 2853006: This error occurs when there is an unknown error. Development time is required to fix the issue in the backend. This error will not affect you once
Error Code -1
This error is usually triggered by Instagram’s anti-spam filter. This means Instagram has determined that something within your post or account could be spam.
Subcode 2207001: Instagram does not identify what caused the error message or how you can prevent this from happening in the future however, below you can find some general reasons and what to do next:
The text contains links or call-to-action text
Your video contains too much "call-to-action" text
The cover contains too much "call-to-action" text
The image or video has already been used in the past (duplicate)
Error Code 9
This error is also an anti-spam trigger warning and is triggered when a user has performed too many actions within a given timeframe. This means Instagram may believe the account is acting as a bot. This error has the following subcode for scheduling:
Subcode 2207042: The error means you have reached the maximum number of posts that are allowed to be published through the Content Publishing API. to fix this, we recommend refreshing your Instagram connection in Flick to update your permissions and access token.
Error Code 368
This error means that you are restricted from acting as your Page until you complete Page publishing authorization. To fix this, switch back to your primary profile to complete authorization:
Navigate to Settings
Select ‘Account Settings’
Select ‘Identity confirmation’
Complete verification as requested by Facebook
These are just the errors that are currently known to Flick, if you do see any other errors and you’re not sure of the reasons or fix, please do get in touch with our support teams for further guidance.