Linking your social accounts to Flick can sometimes prove to be a little challenging due to Facebook’s complex Graph API. This is a step-by-step guide to diagnosing the most probable problems and how to fix them.

In order to link your Instagram to Flick, the following rules must be true. If one or more of these statements is false, you can find out how to fix it below.

  1. Your Instagram account must be a business or creator page.

  2. Your Instagram must be linked to a Facebook page, not a profile.

  3. You must have all permissions granted within Meta Business Suite.

  4. You must grant correct access to your accounts in Meta Business Suite.

Note: Before starting this checklist, please also make sure you are not blocking cookies on your browser as this interferes with the linking process. Please also ensure you are not using Mozilla Firefox. Once your accounts are linked you can re-enable cookies and use Mozilla Firefox without any problems arising.

Your Instagram account is a business or creator page

Flick can only connect to professional Instagram accounts. This means Personal Instagram accounts cannot be connected. If you’re not sure what type of account you have, it is easily identifiable from Instagram.

  1. Open Instagram and navigate to settings > Account

  2. Click on ‘Switch account type’

There are three possible types of accounts: Personal, Creator, and, Business. The option you don't see you can switch to will be the type of account you currently have. For example, in the screenshot below, you can see both Personal and Business options; the account is currently a creator account.

If you see both creator and business available, you will need to switch to one of these professional accounts. You can learn more about what account type is best for you, here.

Your Instagram must be linked to a Facebook page, not a profile

You can connect your Instagram to a Facebook Business Page from a desktop or mobile, check out below how you can do so for each device.

Connecting an Instagram to Facebook Page via Desktop:

  1. Open Facebook and Navigate to your Facebook Page

  2. Once logged into your Facebook Page, from the top right corner, click your profile image and navigate to ‘Settings and Privacy’

  3. Select ‘Linked Accounts’

From this page, you will be able to see if your Instagram is connected to your Facebook Page. If you do not see any linked accounts here you can click 'Connect Account' to link your Instagram.

Note: If your account is connected but reads 'Review Connection' please follow the instructions further down this article to open Meta Business Suite Settings.

Does your Facebook Page look different? Facebook has recently upgraded Pages, if your page does not look like this, you may still have a Classic Page. Click here for troubleshooting for Classic Pages.

Connecting an Instagram to Facebook Page via Mobile:

  1. Open Facebook the Facebook App and head to your navigate to your Facebook Page

  2. Open your page menu and navigate to: Settings & Privacy > Settings > Linked Accounts

  3. From this page, you will be able to see if your Instagram is connected to your Facebook Page. If you do not see any linked accounts here you can click 'Connect Account' to link your Instagram.

  4. Clicking into ‘Instagram’ and follow the instructions to connect your account

Note: If your account is connected but reads 'Review Connection' please follow the instructions further down this article to open Meta Business Suite Settings

Once this is done, head back to Flick and try linking your Instagram account again. If you’re still not finding your Instagram account in Flick, it’s likely you’ll need to give additional permissions within Meta Business Suite.

You have not granted all permissions needed within the Business Meta Suite

Navigating to Meta Business Suite.

You can access Meta Business Suite from your Facebook page, by clicking the option from the left-hand navigation bar. Or, you can access it directly from here. If you’ve previously linked your Instagram you may see an alert on your in the overview of your Facebook page:

If you see an alert on the front of your Facebook Page which reads: "Some features will be unavailable until you've confirmed that people who manage your Facebook Page can also manage your Instagram account." ➡️ Follow the option to 'Get Started' and re-log into your Instagram to update permissions.

Once updated, the alert should be removed, and you should now be able to head back into Flick and connect your account.

If this does not work, or you do not see this alert please follow to check your Business Assets

  1. Click your account drop-down menu and click the settings wheel next to the business account in which your Facebook page appears under.

  2. Once you've entered your business account settings you'll need to Navigate to Business Assets > All assets

If you see your Instagram account within all assets you may see your Instagram account with an action such as ‘Review Needed’ or ‘Login Needed’

If you do see this, following the action prompt to log in should be enough to fix permissions and get you on your way!

Don't see your Instagram account?

If you don't see your Instagram within your business assets, it's likely you've not yet connected it.

  1. Click Add Assets and select Instagram Account

  2. Click 'Claim Account' and sign into your Instagram.

  3. Once added, make sure your personal Facebook profile is assigned to the asset.

You have not been granted correct access to your accounts in the Business Meta Suite

When clicking into your Instagram account asset, you’ll be given three options:

  1. Summary

  2. Instagram Account Access

  3. Connected Assets

From ‘Instagram Account Access’ you should see your own name (Facebook Profile) within the people assigned section. If you do not see your own profile, you’ll need to either add your profile as an assigned person or ask the account owner to do so.

Once all areas are checked or amended, head back into Flick to log in to Facebook and find your account. If you need reminding on how to do that, you can read: Linking your socials to Flick.

If you believe everything is set up correctly and you still need some extra help getting connected, please contact out support teams via live chat support or email (support@flick.tech) or for extra help or a personal 1-2-1 setup call!

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