To apply for a refund please contact support using the live chat option from your Flick account and following the instructions to modify your subscription.
Before doing so, we would really appreciate it if you could read the following document.
If you've had technical difficulty with Flick you may be entitled to a refund. The amount refunded will be determined on a case-by-case basis. Please message us describing the issue and we will act accordingly.
For all other refund requests please read on.
Monthly subscriptions refunds
Monthly Refunds are only available on your initial payment after your trial has ended. There are two types of refund you may receive:
If your trial on a monthly plan has ended within the last three days, you are entitled to a full refund on your subscription.
If your trial on a monthly plan has ended more than three days ago but within 14 days of the initial payment Flick will offer a partial pro-rated refund if requested.
Monthly renewals will not be refunded for any reason. Monthly renewals are defined as any subscription payment made after your first month's subscription charge.
Yearly subscription refunds
If your trial on a yearly plan has ended within the last 14 days, you are entitled to a full refund on your subscription.
Yearly renewals will not be eligible for a full refund. A partial refund of 6 months can be refunded if requested within 14 days of payment.
All users are reminded of their yearly renewal twice, 14 and 7 days before the payment takes effect.
Note: If you haven't received the refund you're expecting, but it's been fewer than 10 business days, the refund may still be processing. Refunds can take 3 to 10 business days to appear on your card statement.