To apply for a refund please click the blue circle in the bottom right of this page and message us. Before doing so, we would really appreciate it if you could read the following document.
If you've had technical difficulty with Flick you may be entitled to a refund. The amount refunded will be determined on a case by case basis. Please message us describing the issue and we will act accordingly.
For all other refund requests please read on.
Monthly Subscriptions Refunds
Monthly Refunds are only available on your initial payment after your trial has ended. There are two types of refund you may receive:
If your trial on a monthly plan has ended in the last three days, you are entitled to a full refund on your subscription.
If your trial on a monthly plan has ended more than three days ago but within 14 days of the initial payment Flick will offer a partial pro-rated refund.
Monthly renewals will not be refunded for any reason. Account credits will be offered on monthly renewals if requested within 3 days of the invoice due date. Monthly renewals are defined as any subscription payment made after your first month's subscription charge.
Yearly Subscription Refunds
We offer refunds on yearly subscription payments up to and including 14 days after the invoice was due.
Note: If you haven't received a refund you're expecting, but it's been fewer than 10 business days, the refund may still be processing. Refunds can take 3 to 10 business days to appear on your bank statement.