Note: Before April 6th 2020, carousel and videos were not tracked. 

Users who have the Analytics Pro plan are able to see the performance of specific hashtags on their posts. 

However, occasionally, a particular post's hashtag performance may not be tracked by our system. In which case, you will see this:

This could be happening for one of the following reasons:

  1. At the time your posts were made you did not have the "Analytics Pro" add-on. Our system will only track the posts of users who have added Analytics Pro to their plan. You can activate Analytics Pro here.
  2. Your account was part of beta testing and some of your old posts were tracked whilst others weren't. If you currently have the Analytics Pro add-on, future posts should not be affected. 

If you have activated the Analytics Pro add-on and new posts still show "This post was not tracked" please message the team via our in-app chat and we will assist you.

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